Return and Exchange Policy

Last Updated: 20/06/2025​

At Just Beauty, your satisfaction is our goal. To ensure your safety, and in accordance with the Omani Consumer Protection Law, Just Beauty allows the return or exchange of beauty and personal care products within fifteen (15) days from the date of receiving the product only if the product is damaged upon delivery. Device products may also be returned as long as they have not been used or opened and are in

their original condition, just as they were received from Just Beauty.

?Q: Are there any return fees

‎A: If you are returning a non-damaged product (devices) in its original, unused condition, a return

fee of 2.000 OMR will apply. This covers delivery to or from the company. This service is free only in

the case of returning a damaged product - in such cases, Just Beauty covers all related fees

?Q: How can I return/exchange a damaged product

A: Our customer service team is happy to assist you. Please contact us via email or WhatsApp at

79090166, ensuring the product is in its original packaging, unused, unopened, and not tampered

with.

Email: justbeautyom@gmail.com

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?Q: What is the time limit for returning/exchanging a damaged product

A: You may return or exchange a damaged product within 15 days of purchase.

?Q: How long does the return/exchange process take

A: At Just Beauty, we strive to serve you as quickly as possible. The return/exchange process may

take up to 7 business days.

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?Q: For returns, how will I receive my refund

A: Once we receive the damaged product and confirm its condition, the refund will be processed

and transferred to your account immediately.

?Q: For exchanges, what are the next steps

A: If you wish to exchange a damaged product, please choose the replacement item and pay the

price difference between the original and new product (if any).

At Just Beauty, your satisfaction is our priority.