Return & Exchange Policy

Last updated: 9 October 2026

At Just Beauty, your satisfaction is our priority. In line with the Omani Consumer Protection Law, the following policy applies to all orders.

Beauty & personal care products

For hygiene and safety reasons, beauty and personal care products can be returned or exchanged within 15 days of delivery only if the product arrived damaged or defective.

Devices

Devices can be returned within 15 days of delivery if they are unused, unopened and in their original packaging, exactly as received.

Return fees

Returning a damaged product is completely free – Just Beauty covers all related costs. Returning a non-damaged device incurs a fee of 2.000 OMR to cover delivery.

How to request a return or exchange

Contact our customer service on WhatsApp at +968 7909 0166 or by email at justbeautyom@gmail.com with your order number and a photo of the product. Please keep the product in its original packaging.

Processing time

Return and exchange requests are processed within up to 7 business days.

Refunds

Once we receive the product and confirm its condition, the refund is issued to your original payment method. Payment gateway fees are non-refundable.

Exchanges

To exchange a damaged product, choose the replacement item and pay the price difference, if any.